We provide comprehensive services to our customers, from advising our customers on the types and specifications of tissue products, to sourcing suitable products, conducting quality control, delivery to customers through our fleet of delivery trucks and providing after-sales services such as following up with our customers as to the quality of our products. We also provide advice to our customers in relation to other related products, such as tissue dispensers and hygiene-related products.

We focus on providing a reliable and stable supply of products to our customers with consistent quality. To ensure a reliable and stable supply of our products, we have implemented internal policies to (i) maintain two weeks’ supply of products in our warehouse; (ii) maintain up to four weeks’ supply of (a) products in our warehouse before festive periods such as Christmas and New Year, in anticipation of increase in demand during these periods, and (b) products and/or raw materials in our warehouse before long holidays of our major suppliers in Malaysia and China, such as Chinese New Year and Golden Week.

We have our own conversion facilities for the production of jumbo roll tissues and hand towels in Singapore, and we are the first and only tissue converter in Singapore, according to the CIC Report. Such facilities are used to produce certain types of jumbo roll tissues and hand towels, and to cover any sudden or unexpected increase in orders and/or urgent orders from customers for jumbo roll tissues and hand towels.

Furthermore, we deliver our products to our customers with our in-house logistics team, which enables us to deliver our products to our customers directly, allowing timely delivery and control over the delivery process. With our in-house logistics team, we are able to fulfill urgent orders from our customers.

In Sunlight, we believe in delivering excellence in customer service. Your trust is invaluable to us, and we are committed to earning it every step of the way.